The Massachusetts Board of Library Commissioners (MBLC) provides services and support to public libraries across the Commonwealth. Services cover a range of issues and include providing resources to librarians, Friends of libraries and library trustees on topics such as public library construction, state aid and other grants for libraries, statewide online services, and more. Multiple needs have been identified: • A platform for creating and updating accessible, content-rich resource guides online, requiring minimal knowledge of HTML or web programming. • A tool for creating surveys and forms to gather response data from the hundreds of libraries in Massachusetts • A system to facilitate a record of interactions with librarians and library supporters served by the Agency and to allow staff to easily share this information with one another. • A calendar tool for scheduling events and managing event registrations • A communication system which tracks ongoing email exchanges, and enables the collection of common questions into both a public and private knowledge base/FAQ. • Tools should also enable staff to browse and share content among different institutions, including the Massachusetts Library System (MLS).
