III. SCOPE OF WORK The successful contractor will be on call 24/7/365 with a minimum four (4) hour response time, to provide technical assistance and system administration to the Airport, both in person/on site and remotely and will need to provide a cell phone number that is staffed 24/7. In-person/on-site response time means that 4 hours from the incident occurring, the supplier is on-site. There will be no compensation for mileage or travel time. Billable hours shall commence upon arrival at the job site. The contractor will be responsible for troubleshooting and correcting computer and software problems, and maintaining and upgrading the Network to prepare for future needs and to prevent technical difficulties. Specific responsibilities include, but are not limited to, the following: A. Initial Assessment – Review of the inventory, assessment of the system architecture and equipment for efficiency, recommendations for improving routine support criteria and eliminating emergency maintenance situations; and implementation of security and access controls to minimize the possibility of data breaches. B. Desktop application Support – Performance of basic support functions, including the installation of PC’s, laptops, PDA’s, smart boards, printers, peripherals and office software; diagnosis and correction of desktop applications problems, configuring of PC’s and laptops for standards applications; identification and correction of user hardware problems, with advanced troubleshooting as needed. C. Server and Workstation Administrative Services • The airport office network currently includes 30+ win 10 workstations, 2 windows servers, 7 laptop computers and 10 tablets. Office 365 version of Microsoft Software. HVAC Controller computer in the Operations Building required windows XP at this time. Management of networks and computer systems, including complex applications, databases, messaging, servers and associated hardware, software, communications, and operating systems, necessary for performance, security, reliability, and recoverability of the systems, including, but not limited to, monitoring server disc space, backups and updates. The network includes 1 Windows Small Business Server 2011 and 1 Windows 2012 Server Standard. No off-site datacenter is used...
