Specifications include, but are not limited to: The Contractor shall: 2.3.1.1 Implement a MDSPS, ancillary systems and technologies, and any other technical and/or operational infrastructure necessary to operate the SPDAP as described in the requirements of this RFP. 2.3.1.2 Implement the MDSPS within four (4) months of receiving the Notice to Proceed (NTP) or as otherwise directed by the Contract Monitor (SLA 2.9.8.1). 2.3.1.3 Work with the Department to plan project activities and milestones, agree upon project timelines, validate project requirements, define quality gates, manage project changes, test requirements, and obtain approval for project deliverables. 2.3.1.4 Have Call Center Managers and/or Representatives that respond to inquiries in place as training is completed so that members can obtain information about the SPDAP. See Section 2.3.2.7 for Call Center requirements. 1.5 Develop a Project Management Plan, consistent with the requirements identified in Section 2.3.1.8 to effectively manage the implementation. 2.3.1.6 Submit a Draft Project Management Plan at the project Kick-Off meeting. The Contractor shall update the Project Management Plan based on MDH feedback and submit the final version for formal approval prior to executing to the Plan. During Implementation, the Contractor shall: a. Obtain an Office site in accordance with the requirements of the RFP. See Section 2.3.1.14 for site requirements; b. Develop and submit for approval a Project Management Plan for the implementation of the MDSPS and the SPDAP that meets all the requirements of this RFP; c. Hold a Kick-Off Meeting to: 1. Introduce the formal Project Manager and other implementation staff; 2. Demonstrate their understanding of the project and Contract by providing an overview of the major requirements and the Contractor’s approach to meeting them; 3. Review the major areas of the Draft Project Management Plan; 4. Communicate the expectations of MDH staff during the implementation; 5. Answer any questions from the MDH staff; 6. Ask questions of the MDH staff to gain clarity on requirements or other aspects of the project; and d. Manage the execution of the approved Project Management Plan; e. Obtain all necessary sign-offs and approvals for quality gates and deliverables; and f. Have all infrastructure and staff ready to enter Operations upon MDH approval to Go-live.