Specifications include, but are not limited to: The AOC is seeking proposals from prospective Offerors to award one Contractor to provide hosting, maintenance, and support services to the People’s Law Library (PLL) website. PLL operates on the Drupal 8 CMS solution. 2.3.1 Web Hosting a) Transfer of site to Contractor’s servers b) Dual hosting environment (development and production sites) c) As-needed bandwidth transfer and site storage d) DNS hosting and configuration of all related domains e) Enterprise-level server uptime and end-user page-load time f) Regular site monitoring, including web and database server performance and page load time 2.3.2 Website Maintenance a) Regular management of hardware and software updates, including Drupal security updates for modules, themes, and other components b) At least weekly off-site website backup c) Website performance reporting, including database and server uptime and average and high response times for page requests 2.3.3 Website Support Services a) Two hours each month of site development services b) Ticket-based issue reporting, with guaranteed personal response times c) Enterprise-level server security (describe in proposal) d) Describe staffing for support 2.3.4 Technical Details PLL has approximately 2,500 pages in English, with an additional 300 pages in Chinese, French, Korean, or Spanish. The site provides legal information and self-help services primarily through written content. 2.3.4.1 The site consists of the following content types: a) Legal Resources arranged by topic and sub-topic b) Legal Services Directory c) Legal Clinic Calendar d) External links and videos e) General pages 2.3.4.2 The site relies on the following unique features: a) Live chat and email webform integration b) Extensive taxonomy based on the National Subject Matter Index c) Automatic geographic location detection d) Quick Exit button on sensitive pages e) Review Report listing all changes made to content f) Static site export g) Integration with Lingotek for language translation h) Solr search resulting in excess of 11,000-page views. The site uses a custom theme and variety of Drupal modules.