Specifications include, but are not limited to: A. Supply and deliver Dodge, Chrysler, and Jeep Group Original Equipment Manufacturer (O.E.M.) repair, replacement parts and warranty. 1. All parts must be better than or equal to the original parts. 2. Contractors shall use new O.E.M. parts unless prior approval is granted by the City Fleet Management supervisor for used parts or aftermarket parts to be utilized. New parts shall be the most updated and the best of quality with the highest grade of workmanship. 3. Genuine Original Equipment Manufactured (O.E.M.) parts is defined in connection with the vehicle’s manufacturer, meaning the manufacturer that designed and manufactured the parts, then distributed them by authorized divisions, subsidiaries or dealerships for that brand. 4. The contractor agrees that if not O.E.M. (CAPA certified after-market parts) used, rebuilt, reconditioned or refurbished parts are used in repairs, such parts will be of sufficient quality to restore the vehicle to its pre-loss condition, and CAPA shall be warranted for rustthrough the same as new O.E.M. parts. B. Allow for returns, without fees, any/all unused parts and provide pick up service for those returns at no additional cost. All returns shall be picked up within two (2) business days of notification and a credit shall be issued within one (1) business day of pick up. C. Provide delivery of parts within two (2) business days after receipt of order. 1. The contractor must immediately notify the ordering agency and receive approval by the requesting agency, if an extension is needed in delivering parts. 2. The City shall have the right of refusal and may utilize the next lowest responsive and responsible bidder to obtain parts. D. Parts prices will be allowed to vary according to manufacturer pricing schedules, but the percentage of markup or discount shall remain the same. Contractor will submit the manufacturer updated part pricing list upon request. E. Bidder(s) shall have a local stock of parts for repairs required under this contract. The local stock shall be available at all times during normal working hours for emergency pick up by the City; these parts are of common use. F. An inspection of a potential contractor’s facility and current financial statements may be required prior to award. Contractor’s place of business will be subject to inspection and verification of shop facility, security and equipment compliance as outlined in the solicitation. G. Service may be performed either at the City facility or at the contractor’s facility, whichever the City prefers. H. The contractor shall provide transport of all equipment between the City’s facility and the vendor’s facility; however, the city agency will assist when necessary provided City transport equipment is available. I. Provide maintenance and repair services on an as needed basis. Enter an hourly rate on the Bid Price pages. J. The City of Baltimore will make the final determination on which type of parts based on various factors including vehicle age, mileage, retention and estimate of repair cost. (1) Replacement parts shall be noted on the invoice as new, aftermarket or used, as applicable. (2) As a standard new parts are considered as O.E.M. (3) Abbreviations to be used are as follows: (a) “N” = New and means O.E.M. only. (b) “AM” = Aftermarket (c) “U” = Used meaning in Like, Kind and Quality K. The City, at its option, may furnish the contractor with parts to be used in making repairs and the contractor will not exceed published labor time, by industry standards, to install those parts. L. Any need for additional repairs noticed and found after beginning repairs shall be immediately reported to the Fleet Management Division and agreed upon by both the contractor and the Fleet Management Supervisor on a case by case basis for both authorizations to the contractor to complete the repairs and to determine a reasonable time for service completion. M. Bidder(s) must have a sufficient, off street, secured area to store vehicles being repaired under this contract. All law enforcement and emergency vehicles must be stored inside, in a secure locked area.