Specifications include, but are not limited to: 1. Product guidance Providing explanations & guidance of: o Standard product functionality o Intended use of functions o Coding techniques o Product capabilities o Configurations Diagnosing/troubleshooting warnings, errors and exceptions within Progress products or customer code made with Progress products 2. Product defects and Enhancement requests Diagnosing and reporting bugs that appear to be in Progress products or Progress code Diagnosing bugs in user-created files and source code generated using Progress products Customer shall isolate issue to a sample of reproducible files or code Suggests workaround for product defects where possible Providing information on scheduled versions to fix Facilitating access to service packs and hotfixes Providing guidance to log Enhancement Requests on Progress Community