Specifications include, but are not limited to: Establish and promote mechanisms for families to request peer support and navigation services to include at a minimum, one dedicated telephone line and email address. 2.3.1.2 Provide telephone, electronic, and in-person education and support to family members and their loved ones of an individual with a mental health, substance use, problem gambling, and/or co-occurring disorder to improve their ability to navigate and utilize the social, legal, educational and health care systems. 2.3.1.3 Connect family members and their loved ones with a mental health, substance use, problem gambling, and/or co-occurring disorder to appropriate accredited treatment and/or associated support services in the community in order to improve quality of life, prevent relapse, and sustain recovery.