Specifications include, but are not limited to: A. The Contractor service deliverables required under this solicitation are segregated into multiple enterprise technology service areas. The awardee will provide contractor staff with the demonstrated skills, education and/or certification to provide direct and remote support for each of the following service areas (listed and as further below in Section DS4 And DS5) (1) Portfolio and Program Management. Program and Project Management is used by MOIT to manage the City of Baltimore's information technology portfolio. The contractor will directly support these activities by performing enterprise, systems and technology architecture assessments. The contractor will also conduct business process analysis and operational performance reviews. Examples of service provided in this service area are; Program Management, Project Management, Systems and Enterprise Architecture. Proposal development, Business Analysis, Systems Analysis and implementations services are also common deliverables in this group. (2) Broadband Technology Support: This service deliverable includes Local Area Network (LAN), Wide Area Network (WAN) and Wireless Networking design, implementation and maintenance. The incumbent contractor must provide Tier one, two and three support to Baltimore City's campus telecommunications network. The contractor must perform traditional computer networking services such as systems administration, computer equipment installation, set-up and configuration. The contractor must also provide network design, engineering and construction services. The contractor must have expert knowledge of optical and high-speed cabling installation, configuration and design techniques. The contractor must also develop technical reports, proposals and network configuration and planning documents. The B50005580 – Enterprise Support Staff – Due: 1/30/2019 15 contractor must maintain the City of Baltimore's telecommunications infrastructures and computer networks at a 99.99% availability status at all times. Mobile communications is a critical element of this service deliverable. Mobile communications support is a major component of this service deliverable. The contractor must perform mobile networking design, implementation and maintenance tasks as required for City of Baltimore information technology projects.