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Customer Service Optimization


Location
Maryland
Publication Date
09/11/2020 09:51 AM EDT
Closing Date
09/24/2020 11:59 PM EDT
Issuing Organization
Washington Suburban Sanitation Commission
Solicitation Number
Description

Specifications include, but are not limited to:. The purpose of this RFI is to identify a long-term, sustainable staff augmentation or managed solution that helps WSSC Water to meet or exceed targeted customer service performance levels. WSSC Water is launching this RFI to understand what solutions are being used in the industry/market to best meet/exceed target contact center performance levels, estimated costs for potential solutions, and implementation timelines and requirements.

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