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Compliance Sheriff Maintenance Renewal


Location
Maryland
Publication Date
07/09/2019 07:24 AM EDT
Closing Date
07/22/2019 11:00 AM EDT
Issuing Organization
Maryland Health Benefit Exchange
Solicitation Number
Description

Specifications include, but are not limited to: Renewing the maintenance for Compliance Sheriff which MHBE currently is using to ensure that online content complies with accessibility, privacy, quality, and custom standards and regulations. The term for the maintenance is from August 1, 2019 to and including July 31, 2020. In general, support consists of the following: (a) Web-based submissions of incidents (b) Updates of the products (c) Access to an online secure site that contains license keys and latest product downloads, and (d) The provision of guidance and troubleshooting to MHBE (the “Licensee”) in connection with questions and issues arising from the following Licensee activities with respect to the products of the following nature:  Installation and Downloads: Support for installation includes providing guidance and trouble-shooting in connection with Licensee’s downloading and installing of the Software  Basic Configuration Issues: Support for configuration includes troubleshooting Licensee’s configuration settings for existing installations on Supported Platforms (as defined below) to ensure proper operation and connectivity

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