Specifications include, but are not limited to: Group 1 The purpose of this Request For Proposals (RFP) is to obtain proposals from qualified Offerors for the processing and collecting of parking citations that is responsive to the needs of our citizens, is fiscally sound and responsible, and mirrors the best practices in the industry. It is the intent of the County to have various functions and activities associated with the collection of parking citation fines integrated into a unified, highly functional, customer service-oriented, turnkey parking citation database management and collection service (System) that will operate in a production environment. Further, it is the intent of the County to seek qualified Offerors, who can demonstrate, with proven expertise, the ability to perform the functions and activities associated with the System. The System proposed must fully support numerous functions and activities, which are set forth in this RFP and generally include, but are not limited to: • Parking citation posting • Court hearing scheduling and disposition posting • Collection services • Public inquiry response and processing – Call Center • Self-release booting management • Accounting/financial processing and record-keeping requirements • Maintenance of audit trails • Security controls on all activities and transactions • Management reporting The proposed System must also be able to fully support improvements and expansions in the cited areas and must have a high degree of flexibility to accommodate major system modifications and enhancements. A comprehensive and complete System is expected to provide high levels of data accuracy and integrity. The System must maintain high levels of system and operational efficiency and effectiveness. Offerors should highlight the customer service capabilities of their proposed System. Group 2 Also, The County wishes to obtain proposals from qualified Offerors to provide a Web-Based Point-OfSales (POS) System along with management and cashier services for two (2) County sales stores located in Bethesda and Silver Spring, Maryland.
