• The Vendor shall maintain a stocked service truck with materials, tools, ladders, and equipment, to provide plumbing services as described in the “scope of contracting services”. • All small tools, including test equipment, will considered incidental to and included in the hourly rate for each type of labor use. For purposes of definition, equipment with a new cost of one thousand dollars ($1000) or less will be considered small tools. A plumbing line auger/ snake with a reach of up to 100’ shall be considered a small tool. • Vendor shall provide drain/sewer line cleaning service to be paid at the same hourly rate as an authorized service call. • A normal work crew will consist of one (1) journeyman or master plumber. On complicated work assignments, additional plumbers or apprentice helpers may be used if pre-approved by the SHA authorized representative. A licensed commercial journeyman plumber shall be required to be on-site at all times either performing or overseeing the work of a plumber’s helper. The State reserves the right to require the vendor to have a helper or secondary individual on all assigned tasks. • The Vendor may be required to do emergency repairs at times other than normal working hours. The Vendor shall be in a position to be available on a twenty-four (24) hour basis for such emergency work 365 days per year. The Vendor shall supply a monitored 24-hour a day phone number(s) to contact for service. • Regular service shall be made available between the hours of 7:00 AM. - 3:30 PM, Monday through Friday, excluding State recognized holidays. All work requested outside of these times shall be considered EMERGENCY after hour service, and shall be charged at the emergency hourly rate as specified in the bid items. The State recognized holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day • State Highway Administration authorized representative shall notify the Contractor of the type of service call (routine or emergency) at the time of call in. The Vendor shall respond to routine service calls within forty-eight (48) hours after notification. The Vendor shall respond to emergency service calls within three (3) hours after notification.
