Maintenance contract\repair for the following:
Flow Cytometer
Manufacturer: Agilent
Model: NovoCyte Quanteon
Service Plan: CrossLab Silver (or equivalent)
Salient Characteristics:
- Service agreement with a 12-month period of performance
- Minimum of 1 preventative maintenance visit (PM) by certified Agilent service technicians
- Performance verification: During preventative maintenance, the technician should verify and document the system's performance to ensure it meets manufacturer specifications.
- Calibration of all detectors and lasers to ensure accurate and reproducible results
- Provision for on-site repair services by certified Agilent technicians in the event of a system malfunction.
- Priority response time for service calls, ideally within 24-48 hours, to minimize downtime.
- Inclusion of genuine Agilent replacement parts as needed for repairs.
- Access to 24/7 technical support via phone and e-mail for troubleshooting and assistance with operational issues.
- Regular updates/upgrades to software to ensure compatibility with new features and enhancements.
- Detailed service reports for each maintenance and repair visit, including work performed, parts replaced, and system performance verification.
- Parts, labor, and travel included at no additional cost to the Government
Period of Performance: The base period of performance shall be for twelve (12) months from 06/06/2025 - 06/05/2026 or upon award of the contract.
