system's functionality, compliance, user experience, accessibility, and effectiveness in serving students with disabilities. A Contract award does not ensure a Contractor will receive all or any state business under the Contract. 1. User Feedback Mechanisms A. Review current methods used to collect and incorporate user feedback, including surveys, support tickets, and troubleshooting procedures. B. Assess the effectiveness of these methods in addressing user concerns and driving system updates and enhancements. 2. System Accessibility A. Evaluate the systems' accessibility for users with disabilities, including compatibility with screen readers, keyboard navigation, and other assistive technologies. B. Evaluate if the systems meet applicable accessibility standards, including the technical standard set forth in Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. . 3. Opportunities for Increased Efficiency and Effectiveness A. Identify opportunities for increasing operational efficiency, reducing administrative burdens, and enhancing the overall effectiveness of the systems in serving students with disabilities. B. Recommend new features or functionalities that could improve service delivery. 4. Comparative Analysis A. Benchmark Maryland’s Online IFSP and Online IEP systems against similar systems in other states. B. Highlight strengths, weaknesses, and best practices that could inform improvements to the Maryland systems...
