Specifications include, but are not limited to: Each department must have their own account (example, PAC, CAC, Summer Dinner Theater, Athletics, Commencement.) Each account should have a separate Role Based Access Control ability. 3.2.1 Cloud Based Ticketing System 3.2.2 Mobile App for ticket scanning 3.2.3 Dedicated device for onsite tickets sales Requires ability to make non ticket sales for merchandise and other miscellaneous sales. 3.2.4 Dedicated device must be PCI and Touchnet compliant. 3.2.5 24/7 Technical Support – For example when a system fails at 7:50 PM for an 8:00 PM show. Describe your company’s customer and technical support options. 3.2.6 Multiple Venue Maps – Solution must have ability to create multiple venue maps with the ability to alter for reserved seating versus general admission. 3.2.7 Comprehensive reporting options – Sales reports, seating reports and custom reports. Ability to flag any information that we get from a ticket sale and be able to manipulate that into any kinds of report. The reports must be automated 3.2.8 Built-in email marketing capability. Ability to send out automatic emails and SMS texts to constituents/consumers for important performance information.
