Specifications include, but are not limited to: 1 Such account services and management may include, but are not limited to, the following: 2.2.1.1 Media planning, buying and analysis. 2.2.1.2 Development, production and implementation of public safety and traffic management campaigns and/or messages. 2.2.1.3 Graphic design, printing and print management services. 2.2.1.4 Broadcast production services. 2.2.1.5 Photography services, including framing. 2.2.1.6 High-resolution scanning services. 2.2.1.7 Direct mail and fulfillment services. 2.2.1.8 Copywriting, speech writing and news release writing. 2.2.1.9 Evaluation of advertising results. 2.2.1.10 Research, including methodology, development, implementation and analysis. 2.2.1.11 Public relations services, including community outreach, public hearings and meeting and event planning and implementation. 2.2.1.12 Crisis-communications services. 2.2.1.13 Website hosting, design, development, maintenance and content management. 2.2.1.14 Social media services. 2.2.1.15 E-mail marketing services. 2.2.1.16 Electronic news monitoring services. 2.2.1.17 Customer service training. 2.2.1.18 Copy services to include paper and e-copy, CD and DVD duplication services.