Specifications include, but are not limited to: Task 1: Information Technology Servicing Transition Plan The winning bidder must develop a transition plan that outlines all major tasks associated with taking over the management of the Information Technology infrastructure. The successful ITSP shall function as the main point of contact for the Trust’s information technology management. Task 2: Network Support and Administration The ITSP will manage, administer and support the Trust’s computer network and servers, system backups and maintenance and will develop and implement policies for organization of electronic files and version control to support organizational efficiency. The Trust’s computer network includes all servers, laptops, mobile devices, printers, peripherals and programs loaded to those devices whether currently owned or leased and operational or later acquired during the term of the contract. The ITSP is expected to: • Work with Trust staff to define requirements and plan project lifecycle deployment; • Define resources and schedule for project/program implementation: • Create strategies for risk mitigation and contingency planning; • Plan and schedule project deliverables, goals, milestones; • Maintain the integrity and continual operation of the network; • Ensure the continual functioning of mission critical operations; • Maintain security and privacy of the information systems, communication lines, and equipment; • Develop, review, and certify all back-up and disaster recovery procedures and plans; • Plan and implement additions, deletions and major modifications to the IT infrastructure in coordination with the IT Lead; • Oversee the implementation of network security; • Anticipate future network needs, identifies proactive solutions to satisfy needs; and, • Assist with Freedom of Information Act (FOIA) 5 U.S.C. section 552 and/or Freedom of Access Act (FOAA) 1 M.R.S.A. section 401 requests for information, as needed. Task 3: General IT Support The ITSP will provide responsive and timely assistance to Trust staff to address IT-related questions, problems and issues as they arise consistent with a service level agreement. It is anticipated that the contractor will address many issues and concerns remotely and by phone. The ITSP also must schedule regular visits to address in-office service issues. The ITSP will arrange routine maintenance and program upgrades so as to minimize or avoid disruption to Trust staff. The ITSP will provide general support to resolve hardware (including mobile devices) and network problems, upgrade software and hardware, monitor expiring licenses and assure that there is no lapse in necessary coverage and protection, and recommend improvements in security, policies and procedures. Time-critical requests from staff for assistance must receive high-priority attention from the ISTP. Less urgent requests for assistance can be bundled for efficiency and cost-effectiveness, with anticipated timeframes for response communicated to the relevant staff member.