Specifications include, but are not limited to: The services and solution are envisioned to include: Initial and ongoing consulting and implementation services, including UMS-specific recommendations for module implementation order, workflow development, metrics, etc. Migration from existing tools Long-term roadmap for process improvement and module implementation Provide structure and flexible processes to enable ITSM/PPM maturity ownership and growth Enhance our use of knowledge as an organization asset Standardize and streamline at least service/incident, asset, change/release, knowledge, and project portfolio management processes on one platform across the UMS. Deliver integrated tool set that brings all data together in actionable ways to support IT operations and staff across the organization Provide seamless integration among ITSM/PPM processes and key existing data sources. Provide a client portal that helps students, faculty and staff understand the services IT offers, and provide a mechanism for them to solve issues, submit self-serve requests and monitor the status of their requests, including seamless integration between portfolio, service catalog and service request workflows.