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ITSM/PPM Solution


Location
Maine
Publication Date
07/29/2019 07:07 AM EDT
Closing Date
08/24/2019 02:59 AM EDT
Issuing Organization
University of Maine System
Solicitation Number
Description

Specifications include, but are not limited to: The services and solution are envisioned to include:  Initial and ongoing consulting and implementation services, including UMS-specific recommendations for module implementation order, workflow development, metrics, etc.  Migration from existing tools  Long-term roadmap for process improvement and module implementation  Provide structure and flexible processes to enable ITSM/PPM maturity ownership and growth  Enhance our use of knowledge as an organization asset  Standardize and streamline at least service/incident, asset, change/release, knowledge, and project portfolio management processes on one platform across the UMS.  Deliver integrated tool set that brings all data together in actionable ways to support IT operations and staff across the organization  Provide seamless integration among ITSM/PPM processes and key existing data sources.  Provide a client portal that helps students, faculty and staff understand the services IT offers, and provide a mechanism for them to solve issues, submit self-serve requests and monitor the status of their requests, including seamless integration between portfolio, service catalog and service request workflows.

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