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Higher Education Managed End-User Computing Services and Equipment


Location
Maine
Publication Date
03/01/2019 09:45 AM EST
Closing Date
04/09/2019 07:59 PM EDT
Issuing Organization
University of Maine System
Solicitation Number
Description

Specifications include, but are not limited to: 1. Device with factory service: (Required) This offering is closely in alignment with the traditional device acquisition model used by the university to date. The device would be purchased by the organization, imaged in the factory with a university-customized standard factory image, and asset tagged for entry into an ITAM tool prior to shipment. The image would be customized by university desktop engineers, vetted by the vendor, and made available both within the factory and onpremise (for reimages by university staff). The device would be deployed onpremise by a university employee and include user-data migration and customer handoff. The device would be covered by a standard manufacturers’ warranty with onsite service and optional accidental damage insurance for mobile devices (laptops, tablets, etc.). 2. Device with factory and deployment services - deployment services: (Required) This offering includes all features and warranties of “Device with factory services” except the vendor will provide on- premise deployment of the device to include userdata migration, software installation, training, and asset recovery of the end-of-life device. The vendor would warranty this work for a short period of time after deployment at which time the responsibility for day-to-day support would be assumed by the university. 3. PC as a Service - (PCaaS): This offering would allow the university academic and business areas to subscribe to a device as a service encompassing the full provisioning and management of the device throughout its life cycle. The service provider would be responsible for provisioning, deployment to include user-data migration, device support, and end of life activities. The service would be available as a monthly charge with the ability to select the Agreement length (3 or 4 year refresh). This offering would target University areas/locations looking to “smooth” their pc refresh cycle with a monthly spend, leverage vendor on-premise capacity, and provide a commodity standards-based approach at a set recurring price point. The provider will be responsible for all device repair costs and activities except for accidental damage, which will be available for an additional monthly cost. This offering may include a discount for university self-provisioning.

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