Specifications include, but are not limited to: Link families to information and support to assist in improving health outcomes for their Children with Special Health Care Needs by: Promoting the Family Navigation services through outreach; and/or Ensuring the awarded Bidder’s contact information is updated and accurate within the 211 Maine system. Respond to requests for assistance within forty-eight (48) hours of receiving the request. Link families to Family Navigators and other Community-Based Supports and Services, as needed. Maintain up-to-date information on Community-Based Supports and Services. Assist families in navigating the health care system, which may include: Providing guidance through the completion of eligibility applications; Providing supporting in preparation of service meetings; Providing individual assistance with assistive technology; or Locating special medical services.