Specifications include, but are not limited to: Complete a comprehensive evaluation of all Department transportation programs (Appendix H) in all eight (8) Transit Regions (Appendix F), with a focus on:
Quality of transportation services;
Recommendations for improvements to transportation services; and
Beneficiary barriers to access of transportation services.
Provide results of the evaluation broken down by Transit Region and when possible differentiated by Urban versus Rural areas of the State.
Ensure evaluation activities include, at a minimum:
Gathering information related to the quality of Department transportation services and recommendations for programs improvements from:
Beneficiaries, including individuals who are:
Receiving services through Home and Community Based Services (HCBS) Waivers;
Receiving treatment for substance use disorder;
All other Beneficiaries, as identified by each of the Department’s transportation programs evaluated under this RFP;
Individuals who are eligible to receive Department transportation services, but choose not to;