Specifications include, but are not limited to: conduct an audit of Unitil Service Corp.’s management of its implementation of a new customer information system (CIS). The CIS is used for billing and metering of customers by Unitil Corporation’s regulated utility subsidiaries, including Northern Utilities, Inc. d/b/a Unitil (Northern). The purpose of the audit is to examine:
The reasonableness of the overall management of the implementation including the decision-making protocols and processes;
Management’s hiring and use of vendors and consultants;
Management’s decisions regarding the project scope, schedule, and costs.
The consultant will provide findings and recommendations as to the reasonableness of the management of the CIS project to inform a decision by the Commission about the reasonableness of the scope, schedule, and cost of the project.