Specifications include, but are not limited to: 1. AT&T / LUCENT / AVAYA G3R – including but not limited to: dual processor with center stage switch, fiber linked EPNs, DS-1 linked EPNs, G3R V9.5 software (V3 features) and including but not limited to, all associated packs, power supplies, fiber interfaces, CSUs, bus cables, ingress / egress connectors, associated hardware elements (such as Music-on-Hold interface), software media and software, uninterruptible power supplies (UPSs) (only the three main UPS units at the Stephens Hall and Martin Hall locations that provide Cabinet 01 and EPN power) and all connected elements except for station wiring, trunk wiring, G3MA computer, Music-on-Hold source and CDR computer. 2. System Administration Terminals, Attendant Consoles and DXS units, Printers, ADUs and 7400 data modules. 3. AT&T / LUCENT / AVAYA AUDIX – including but not limited to: Intuity Audix Map 100 with 48 analog ports, integration hardware to the G3R, IP Interface, serial interfaces, modem, software media and software and all elements required for current operation of the voice mail system. 4. Attached D4 style Channel Banks and their adjuncts such as associated CSUs, all power supplies and fiber T1/DS-1 extenders. 5. This request does not include analog or digital telephone set maintenance. The staff will maintain all analog and digital telephone instruments, except attendant consoles and console adjuncts which will be covered by the successful bidder. 6. This bid request does not require the bidder be the primary repair organization. The bidder can sub-contract all or part of the actual repair. The successful bidder will be the responsible party for the preventive maintenance, maintenance and repair of all equipment except where specifications list responsibility of the staff or University. 7. The successful bidder must have the ability to bring a wide range of skilled technicians to the campus (UPS, G3R, Intuity Audix, ISDN, DS1, etc.). 8. The successful bidder must maintain the staff’s ability to run super-user maintenance permissions. The staff currently have full customer and super-user maintenance permissions. This must be maintained at all times. If these permissions are removed by action or inaction of the successful bidder or their agent, the successful bidder is responsible for the complete cost of restoring those permissions as they exist today. 9. The successful vendor will provide the University a crash kit for the G3R that includes at a minimum one (1) of each type of pack and power supply in the system per included list. 10. Physical replacement of D4 channel banks is the responsibility of the successful bidder. 11. The staff, as necessary, will contact the successful bidder or the successful bidder’s subcontractor to initiate service for problems found locally and/or advise the contractor if the staff has begun repairs (to clarify any alarms that the contractor may receive). 12. The cost of all hardware components, software or software media for replacement / exchange / refurbishment (as determined by the staff, or the successful bidder’s responding repair personnel or the system software) that requires replacement, is the responsibility of the successful bidder. The successful bidder is responsible for all costs associated with getting the repair material to the University and, if required, all costs associated with getting failed material back to a repair or exchange facility. 13. The cost of diagnoses, labor, acquisition of materials, installation of materials, recoding or reconfiguration due to failure of hardware or software, and recoding or reconfiguration as part of a repair to hardware or software is the responsibility of the successful bidder. The successful bidder is not responsible for the cost of labor and diagnoses specifically outlined in this document as a duty of the staff. software media and software and all elements required for current operation of the voice mail system. 4. Attached D4 style Channel Banks and their adjuncts such as associated CSUs, all power supplies and fiber T1/DS-1 extenders. 5. This request does not include analog or digital telephone set maintenance. The staff will maintain all analog and digital telephone instruments, except attendant consoles and console adjuncts which will be covered by the successful bidder. 6. This bid request does not require the bidder be the primary repair organization. The bidder can sub-contract all or part of the actual repair. The successful bidder will be the responsible party for the preventive maintenance, maintenance and repair of all equipment except where specifications list responsibility of the staff or University. 7. The successful bidder must have the ability to bring a wide range of skilled technicians to the campus (UPS, G3R, Intuity Audix, ISDN, DS1, etc.). 8. The successful bidder must maintain the staff’s ability to run super-user maintenance permissions. The staff currently have full customer and super-user maintenance permissions. This must be maintained at all times. If these permissions are removed by action or inaction of the successful bidder or their agent, the successful bidder is responsible for the complete cost of restoring those permissions as they exist today. 9. The successful vendor will provide the University a crash kit for the G3R that includes at a minimum one (1) of each type of pack and power supply in the system per included list. 10. Physical replacement of D4 channel banks is the responsibility of the successful bidder. 11. The staff, as necessary, will contact the successful bidder or the successful bidder’s subcontractor to initiate service for problems found locally and/or advise the contractor if the staff has begun repairs (to clarify any alarms that the contractor may receive). 12. The cost of all hardware components, software or software media for replacement / exchange / refurbishment (as determined by the staff, or the successful bidder’s responding repair personnel or the system software) that requires replacement, is the responsibility of the successful bidder. The successful bidder is responsible for all costs associated with getting the repair material to the University and, if required, all costs associated with getting failed material back to a repair or exchange facility. 13. The cost of diagnoses, labor, acquisition of materials, installation of materials, recoding or reconfiguration due to failure of hardware or software, and recoding or reconfiguration as part of a repair to hardware or software is the responsibility of the successful bidder. The successful bidder is not responsible for the cost of labor and diagnoses specifically outlined in this document as a duty of the staff. be major). In addition, any outage that impacts more than 20% of the users at the time of failure and extending until the repair is completed shall be a Major Outage. Any outage that impacts the University Police Department, Emergency Operations Center or the Business Continuity Center shall be a Major Outage. All other outages are Minor Outages. 15. The successful bidder is responsible for all costs incurred by itself, the bidder sub-contractors or agents and by the University (except those responsibilities of the staff as described in solicitation) to bring the system back to a fully operational status under the following repair response levels: o Monday through Friday - 8 hour per day coverage for Minor Outages o Any Day, Any Hour, Continuous Repair Effort for Major Outages.