Specifications include, but are not limited to: The professional services of persons, firms, and teams of firms (“Proposer”) experienced and competent in: • the programming, development, and implementation of a janitorial/custodial services specifications and program; • advising or implementing “best practices”, industry standards, and industry innovations in cleaning, technology (including but not limited to web-based dispatching, auditing, and dashboards), environmental sustainability, and customer service as each relates to a janitorial program; • assisting and advising on the hiring of qualified personnel or contractors to perform the janitorial/custodial services; • the monitoring/managing and controlling of such janitorial/custodial programs performed by others; and • training and developing employees and compliance officers to monitor and assure competent execution of janitorial/custodial program developed by Proposer with cleaning/custodial services performed by others.