Specifications include, but are not limited to: The Contractor shall assist in all aspects of the active records function. The Contractor shall provide personnel capable of performing document searches, and providing customer service to internal and external customers. Typical activities may include, but are not limited to: Providing research assistance in the area of Records Management policy. Research topics include evolving issues surrounding public records versus confidential, private, or security sensitive records, and other related subjects. Implementing best practices to ensure the accuracy of metadata and protection of confidential, private, or security sensitive records or information. Assisting with day to day tasks involved with responding to records requests in accordance with the Louisiana Public Records Act as stated in Title 44 of the Public Records and Recorders/Chapter 1.