The consultant will support the New Orleans Regional Transit Authority (NORTA) in enhancing the effectiveness, efficiency, and overall quality of its in-house paratransit services and fixed route operations, including bus, streetcar, and ferry service. The selected firm will be responsible for conducting a comprehensive assessment of current operational practices, identifying gaps or inefficiencies, and recommending actionable improvements. This engagement will include evaluating scheduling procedures, service delivery standards, resource allocation, technology integration, and compliance with Americans with Disabilities Act (ADA) requirements. Emphasis will also be placed on establishing or refining Key Performance Indicators (KPIs), updating Standard Operating Procedures (SOPs), and supporting the implementation of innovative, data-driven strategies to improve service reliability, customer experience, and multimodal connectivity across the transit network. Recommendations should align with industry best practices and support NORTA’s commitment to providing equitable, accessible, and efficient transit solutions to the residents and visitors of New Orleans.
