A. Policy Management 1. Company shall, at its own expense, provide dedicated personnel for claims handling and assistance with claims questions. 2. Company shall stay abreast of federal and state legislation impacting property, casualty, and general liability insurance and advise the Parish of same, as applicable. 3. Company shall administer policy on the Parish’s designated policy year of April 15th through April 15th, for at least a 12-month contract. 4. Company shall allow the Parish the right to audit any and all records pertaining to the Parish’s account. 5. Company shall provide strategies and recommendations for mitigating risk and liability exposure. 6. Company shall provide quarterly loss reports for each line of coverage insured. B. Customer Service 1. Company shall provide a dedicated telephone line to be staffed Monday through Friday from 8:00 a.m. to 5:00 p.m. (Central Time). Representatives should be able to assist in answering inquiries regarding specific details of the Parish’s policy. 2. Company shall pay claims timely and accurately. C. Loss Runs 1. The successful proposer will be required to submit to the Parish at least 90 days prior to the anniversary date of coverage a claim report indicating each claim, amount paid on each claim and the reserve being held for any open claims...
