● Improved Resident Access & Experience: A seamless, single point of entry for all social services, reducing barriers, improving satisfaction, and empowering residents on their journey toward independence. Multimodal communication tools, including text messaging and secure chat. ● Enhanced Operational Efficiency: Streamlined workflows, reduced manual effort, and improved data accuracy for LDH staff, leading to increased productivity and reduced administrative burden. ● Better Data-Driven Decisions: Access to timely and accurate data for policy decisions, program effectiveness and accuracy, and resource allocation, enabling proactive management and forecasting. ● Maximized Federal Reimbursement: Accurate time tracking and reporting to optimize federal funding opportunities. ● Future-Proof Technology: A flexible and adaptable platform that can evolve with changing program needs and technological advancements. Use of Artificial Intelligence to improve staff and resident efficiency, detect fraud, waste, and abuse, and identify trends. ● Cost-Effective Ownership: Solutions that are inexpensive to modify and maintain over their lifecycle, with a focus on configuration over customization. ● Specific SNAP Reporting: Capability for robust tracking and reporting on SNAP Error Rates, including identification of common error causes and trends to support federal compliance and reduction efforts. ● Proactive Fraud, Waste, and Abuse Prevention: Robust tools and analytics to proactively detect, mitigate, and prevent fraud, waste, and abuse, improving program integrity and ensuring optimal use of resources.
