a. The Contractor shall conduct in-person ADA Paratransit Eligibility Assessments for both new applicants and current riders seeking recertification. Evaluations shall determine the individual’s ability—physical, cognitive, and/or visual—to utilize RTA’s fixed-route services, in accordance with ADA eligibility criteria. b. Paratransit eligibility is subject to periodic renewal. The recertification process must remain flexible and consider changes in an individual’s functional abilities, even if their underlying disability is permanent. c. RTA’s eligibility process includes the following components: • A completed application submitted by the individual or their authorized representative; • A professional verification form completed and signed by a licensed healthcare provider; • A structured in-person functional assessment and interview conducted by the Contractor. d. The Contractor shall: • Review and evaluate submitted applications; • Conduct follow-up interviews as needed to clarify or verify information; • Assess applicants’ ability to use fixed-route transit, including simulated tasks when appropriate; • Validate third-party-submitted responses with the applicant to ensure accuracy and consent. e. The Contractor shall base all eligibility determinations on the individual’s functional and/or cognitive abilities to utilize RTA’s fixed-route services—not on medical diagnoses alone. Decisions must be compliant with ADA regulations and made using a consistent, objective framework.
