Pre-Opening 2. Consultative Partnership • During the design and construction process, provide expert partnership on future operational conditions and needs, attending design and construction meetings as much as possible, including site visits once underway. Normal Operations 5. Management Services • Management – The selected firm shall assign to the Stadium a competent and experienced General Manager to exercise general supervisory authority and control over the delivery of management services. The General Manager may have duties other than the day-to-day operation and management of the Stadium if management of the stadium is their priority. The selected firm shall provide professional management for all aspects of Stadium operations. The selected firm shall ensure that the Stadium and its assets are well maintained, in good order, clean, safe, and secure. • Customer Services – The selected firm/team shall provide an elevated level of quality service to clients and patrons of the Facility. It shall establish operational policies to provide for all aspects of client and event-related requirements. • Event-Related Services - The selected firm/team shall be responsible for various eventrelated tasks, including: ▪ Provision of automated ticketing system, including ticket scanning capability. ▪ Installation of required equipment, fixtures, markings, sound and lighting systems, communications systems, staging, rigging and other event-specific requirements not otherwise provided by District; and ▪ Provision of all staff, ticket takers, ushers, food service, and other patronrelated personnel required for event operations, including first-aid, emergency medical, and missing children services, other assistance to patrons generally and to those with disabilities in accordance with the requirements of the ADA.
