Specifications include, but are not limited to: -Vendor shall be a DSX certified dealer, and provide documentation from DSX for proof. --Vendor shall submit training certificate(s) of all DSX-certified technicians that have completed the DSX “Standard” and/or “Advanced” Dealer training. --Vendor shall acknowledge that only technicians who have completed the DSX standard or advanced dealer training which Metro has received a copy of technician’s DSX training certificate will respond to service calls on Metro’s DSX system (If more than one technician is dispatched, then only one technician will need to be DSX-certified ). -Vendor shall be qualified to install, maintain, and service Metro’s existing security systems. -Vendor shall be available 24 hours a day/seven days a week. -Vendor must show proof of liability insurance. -Vendor must state all routine service rates that will be charged to Facilities Management. -Vendor must state all regular and overtime hourly rates that will be charged to Facilities Management for services provided. -Vendor must have a technician on-site within 2 hours of Metro notifying vendor, unless otherwise specified by Facility Management representative. -Vendor will give written explanation of work completed and have it signed by representative of Facilities Management responsible for the facility before leaving the job site. -All invoices billed to Facilities Management must itemize all labor and material charges; these charges must be in accordance to the specifications in the contract. --Facilities Management will not process or pay any bill not itemized. -Facilities Management will not pay any mileage or daily truck charges. -All charges not included in the contract will be absorbed by the vendor. -Vendor will be subject to periodic evaluations on performance and compliance with contract specifications