Specifications include, but are not limited to: The following minimum services for Managed Print Services are required: 1. Selected vendor will provide a service solution that offers a single point of contact for managing the contract. 2. Selected vendor will provide new network printers at the start of contract and work with the current MPS vendor to ensure a smooth transition of devices so there is no interruption to printing services. 3. Selected vendor will provide a professionally staffed helpdesk for troubleshooting and problem resolution. A toll-free number to the printer support help desk will be provided for service calls and technical support. 4. Selected vendor will provide a web site to enter and view status of service requests, and manage printer assets. 5. Selected vender will dispatch certified printer technicians to all University facilities as needed, to install, maintain, repair or remove contracted devises. 6. Solution must include a plan to erase any stored data and make such data unrecoverable, on any machine removed from University use. 7. Solution will include device-monitoring software to automate management of this program, including malfunction notification, automatic toner ordering, and monthly reports distribution. 8. Solution will include device and user management software to aid the University’s efficient operational practices. Application must interface with the University’s ‘Active Directory’ to apply user-based or group-based policies or use parameters. 9. Solution should include ‘RIGHTFAX’ software or a similar software and server support and maintenance plan. Software will be paid for by the selected Offeror. 10. Solution should support mobile and virtual print functions. 11. Solution should support the security requirements of standard campus and healthcare operations. 12. Solution should include roll-up billing and one monthly invoice for charges. Prefer integration within SAP and bill through SAP. 13. Summary and detailed monthly dashboard reports will be generated automatically for each school and department. 14. Quarterly and annual business reviews. 15. The University’s default method of payment is through the E-Payable’s Program. The selected vendor must be able to process such payments. Selected vendor should include a printing method for students and public (Pay to Print) to print and pay individually (not billed) at the time of service. Payment methods would include using credit/debit cards via NFC readers capable of reading HID Seos, Android, and/or Apple Wallet mobile credential. This includes NFC hardware and firmware upgrades to support these credential types. 16. Selected vendor should include supply necessary equipment and software that must be able to communicate with CSGold software currently used by the University. 17. For student and public printing, the paper must be supplied by the vendor. With daily checks on the equipment for operating issues and for paper re-fills. The locations are in campus computer labs, libraries and other public/student spaces. 18. Must provide an easy method for refunds to students and public. 19. Selected vendor should provide coin option copy devices for the WT Young Library. 20. Selected vendor will be responsible for costs associated with any facility they manage and any maintenance costs regarding infrastructure.