Specifications include, but are not limited to: The Kentucky Department for Libraries and Archives (KDLA) provides micrographics and imaging services to state and local agencies to assist them in preserving government records and making them accessible to the public, as appropriate. This is a fee-for-service operation that generates sufficient agency funds to pay for operating expenses. KDLA is requesting a renewable master agreement with a qualified vendor for maintenance and support on the following equipment:Kodak I1860 Duplex 220PPM, Serial # 45706202Kodak I660 Scanner 120PPM, Serial # 12742370The period of coverage: November 3, 2020 thru November 2, 2021 plus potentially four (4) option years. The vendor must have factory trained, employed and certified field engineers who are experienced in working on each piece of the equipment listed. The field engineers must have documentation and manuals about the maintenance and repair of each piece of equipment. The vendor must also be able to supply Kodak parts for servicing our equipment on a very short notice and outstanding turnaround time for adequately servicing and maintaining this equipment.KDLA requires the following :* Same day response to service call (minimum - phone call)* 24 hour or less on-site service* Needed parts over-nightedMaintenance: it must be the vendor's objective, during standard business hours, to respond to requests for service repair within a 24 hour.period, Contractual agreements, degree of need and efficient scheduling of technical personnel are major considerations. As a rule, all calls are generally scheduled on a next day basis.Parts are furnished on an exchange basis and will be new or equivalent to new in performance when used in performance when used in equipment for Comprehensive Agreements. All calls are made during Vendor's Standard Business Hours of 9 A.M. to 5 P.M. Monday Through Friday. If equipment is not made available for service at the location indicated on the agreement at the time of the representative's call, the maintenance call will be performed upon rescheduling.