Specifications include, but are not limited to: The contractor shall be completely responsible for satisfactorily managing and performing cleaning services necessary to assure a clean orderly condition of the service locations. 2. The services performed under this contract shall be subject to inspection and approval by a representative of the Division of Facilities Support. Unsatisfactory service may delay payment until deficiencies are corrected. Continued poor service shall result in a vendor complaint being filed and may result in cancellation of the contract. 3. The contractor shall provide a representative who shall be available in person or can be reached at a local telephone number during the operational hours of the Division of Facilities Support (8:00 a.m. to 4:30 p.m. Monday through Friday)except legal holidays for the purpose of service evaluation, complaints, scheduling of project work, etc. Failure to comply may result in request for the termination of contract.