Specifications include, but are not limited to: Phase I Phase I seeks to find operational efficiencies in the Topper Transit transit system. It should include, but not be limited to, the assessment and inclusion of the following items: Review Transit Service levels including transit service frequencies by route, time of day, and by stop; Analyze historical NextBus ridership data to identify peak demands; Identify causes of problems in meeting on-time performance standards and expectations; Identify under-performing bus stops with a recommendation for realignment and/or elimination of stops; Match route designs and schedules (including number of buses on the routes) to meet peak passenger demand; Restructure staff levels to compliment proposed new transit service levels; Identify appropriate staffing levels and recommend the proper ratio between full-time and part-time positions; and Conduct a high level cost-benefit analysis comparison of the existing Management Contract to an Operating Contract by comparing other transit systems comparable in size. The Operating Contract would include a Third Party agency providing all labor, including management, supervision and training of drivers, and a mechanic. WKU would continue to provide equipment and a light maintenance facility. Phase II The City of Bowling Green desires to provide improved management and oversight of the federally funded transit system. Phase II of this study should include, but is not limited to, the assessment and inclusion of the following items: Describe and evaluate different management structures that have been used for transit agencies similar in size to GO bg Transit. Benefit and cost analysis comparison to transition from current contract model to other successful models for service delivery, including city service, transit authority, city management with third party operations, or other models to consider from best management practices. What steps would be involved in transitioning to a new management model? Describe 3-5 representative case studies in similar sized university/community settings.