General Conditions: 1. The Contractor shall conduct their business in a courteous, orderly, ethical and businesslike manner to maintain the confidence of the University community. 2. The Contractor shall be available for service calls twenty-four (24) hours a day, each day of the year. 3. The Contractor shall comply with all laws and regulations associated with motor vehicle towing and relocation as well as motorist assistance activities. 4. The University reserves the right to purchase the services defined herein from an alternate contractor if the selected contractor is unable to respond within the standard defined response period for non-emergency services. In the instance of a bona fide emergency, the University may summons the contractor with the fastest arrival time, or in the instance of accident or mechanical failure, the University may contact a towing service selected by the vehicle owner or operator. 5. The Contractor shall be liable for all damages and loss associated with provided services while a motor vehicle is being towed, relocated or otherwise in their possession and is a result of negligence or willful acts on the part of a person or persons employed by the contractor. Towing and Relocation Services: Towing and relocation services shall include all labor, equipment, tools and materials necessary for the prompt, reliable and efficient removal or relocation of motor vehicles from streets, parking areas or other University owned, leased or controlled property which are abandoned, parked in violation of law or University regulation, involved in a collision, checked for evidence including recovered stolen vehicles and vehicles belonging to individuals in the custody of the police; or otherwise obstructing or interfering with the vital functions of the University or otherwise restricting or hindering the daily business of the University, to include the facilitation of construction and renovation projects. Towing Procedures: 1. Transportation Services or UKPD shall coordinate all non-consent motor vehicle tows or relocations on University owned, leased or controlled property. 2. The Contractor is prohibited from performing any non-consent motor vehicle tows or relocation services without the physical presence of an authorized Transportation Services or UKPD employee. 3. The Contractor shall assist and follow the instructions of the responsible Transportation Services or UKPD employee at the scene, to promote expeditious removal of the vehicle. 4. Prior to towing or relocating a vehicle, the Contractor shall complete a tow receipt. The Tow receipt shall include the following: a. Date b. Vehicle make and model c. Vehicle year (if known) d. Vehicle color e. License plate state and number f. Vehicle identification number (VIN), if no permanent license plate is present g. Pre-existing damage to each vehicle towed or relocated h. Time elapsed between the call for service and the response time 5. A vehicle is considered towed and in the Contractor's possession, when a tow truck capable of towing the vehicle is in position to tow and any part of the towing apparatus is in contact with the vehicle to be towed. 6. The Contractor shall transport all non-consent towed vehicles to the University's impoundment lot located at 721 Press Avenue, unless otherwise directed by Transportation Services or UKPD. 7. The Contractor shall park vehicles within the University impoundment lot in such a way so as not to impede the movement of vehicles within the lot. 8. When possible, the Contractor shall properly secure impounded vehicles (e.g. roll up windows, lock doors, leave vehicles in gear, etc.) prior to leaving the impound lot. 9. The Contractor shall alert the University to any breaches of the impoundment lot or of any impoundment lot gate malfunction.
