Detailed Services Defined 1. Types of Placements Offeror should agree to receive and work accounts as first placement debt collection 2. Referral of Accounts and Performance Review Once a contract(s) for first placement collection services is awarded, it is the responsibility of the University to ensure that accounts are referred to an appropriate contractor, as deemed necessary. In an effort to promote the maximum success in the collection effort, the University will analyze the performance of each contractor, enabling the University to consider each contractor’s performance when making additional referrals. Performance summaries will be compiled from reports provided by the contractor’s and the by the University’s internal system. 3. Administrative Capability and Responsibility The Offeror shall demonstrate sufficient administrative capability, knowledge, and resources to ensure the University that it is capable of performing under the contract in compliance with all applicable statutes and regulations as well as with the terms and conditions of the proposed contract. The Offeror shall certify that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in providing the services requested under this RFP by any federal department or agency. The successful contractor(s) shall provide all services in a timely fashion and in full compliance with all state and federal regulations. The successful contractor(s) shall maintain a file of current federal regulations, policies and procedures. They should also understand, comply with, and maintain a file of all laws, regulations, policies, and procedures pertaining to debt collection practices. 4. Financial Capability and Responsibility The Offeror shall demonstrate sufficient financial responsibility to perform under the contract and compliance with all applicable statutes and regulations governing bonding requirements and audits.
