1. Vendors must have the ability to offer multiple payment options including but not limited to online, mobile, kiosk, text (Apple Pay, Android Pay, etc.) and face-to-face where a card is present. 2. The vendor shall provide customer-facing electronic processing of each transaction on the vendor’s site at the time the merchant card authorization is performed. Customer information must not be processed or recorded in any way on the District’s network but must take place within the vendor’s secured network. The Vendor will need to be able to process both debit and credit card transactions (this includes major credit card companies including but not limited to Visa, MasterCard, AMEX, Discover, as well as gift cards of credit card companies). If any fees are applicable for these credit card companies, please specify in the Cost Schedule Form. Also, support must be available for EMV, MAG stripe and chip/pin transaction types with CVV or address verification. 3. The vendor shall provide evidence of Payment Card Industry Data Security Standard (PCI DSS) compliance with the RFP response and as requested throughout the contract period. The vendor is required to inform JCPS of any noncompliance or network breach issues immediately on discovery. 4. The vendor shall provide, as part of the merchant card service program, operation and procedure manuals or resources and contact information for use by District staff involved in the merchant card service program at each merchant location. Hard copies and/or electronic copies shall be provided by the Vendor. 5. The vendor must provide for electronic authorization services 24 hours per day, 7 days per week. 6. Payment detail files should be available via web portal or sent to the Central Office District Level on a daily basis via a file transfer protocol. Funds must be deposited to a JCPS designated bank account within 24-48 hours of the transaction date. If a reconciliation process is available or recommended by the Vendor, please specify process/fees in the response. 7. Provide authorized JCPS district personnel with secure online access to the payment system to facilitate on demand transaction inquiry as well as the ability to generate detail transaction reports in multiple formats including, but not limited to, MS Excel & Adobe Acrobat. 8. The Payment system must provide transaction details including the number of transactions per location, dollar amount of each transaction, activity fee type/description, CID and bill number, processing fees for each transaction, and the status of the transaction (success or fail). 9. Training for District staff shall be provided online, in person, and/or via web conference, and training materials (preferably electronic format) shall be provided at no extra charge as part of the proposal. If additional training is required as a result of changes in PCI DSS requirements, additional training shall be provided at no cost to the District. 10. The vendor shall provide a toll-free telephone help line to answer questions and resolve merchant card transmission problems. The vendor shall also provide the District with an experienced staff of service professionals that can address the needs of the District.
