Specifications include, but are not limited to: All Contractors bidding on Audio/Visual installation and repair services are required to be authorized in sales and service for at least two of the following manufacturer’s product lines: BIAMP / Audia Renkus-Heinz / Iconyx Line Array OSC / Amplifiers Listen Technology / Hearing Assist Systems Electro-Voice / Polar-Choice Microphones BSS / Sound Web London Polycom Nortel Fujitsu Meridian Valcom All Contractors bidding on Audio/Visual installation and repair services are required to be members of the National Systems Contractors Association (NSCA). Service Times Contractors working under this contract shall provide services 24 hours a day, 7 days a week. For planning purposes, the standard or routine business hours for state offices is 8:00AM - 5:00PM, Monday through Friday. The customer and Contractor will need to mutually negotiate service times for sites that do not operate under this schedule for installation as well as repair services. It is assumed that routine rates for services will apply during business hours while higher rates will apply to expedited requests and requests outside of the normal work schedule. Response Times for Installation Services Contractor response to a routine request shall be no more than 5 working days after receipt of the request unless the customer specifies a longer interval. (Applies to all Areas) Contractor response to an expedited request shall be less than 5 working days as specified by the customer. (Applies to all Areas) Response for buried cable locates shall follow Kansas One-Call guidelines for Standard and Emergency locates, www.kansasonecall.com. (Applies to all Areas) Response Times for Repair Services Requests for routine repair services that are received after 2:00PM on a standard working day shall be responded to no later than 10:00AM the next working day unless the customer negotiates a different response time with the Contractor. This applies to all Areas. Contractor response to a routine request shall be no more than 3 hours after receipt of the request. (Areas 1, 2, 3 & 4) Contractor response to a priority request for service shall be no more than 2 hours after receipt of the request. (Areas 1, 2, 3 & 4) Contractor response to a routine request shall be no more than 4 hours after receipt of the request. (Areas 5 & 6) Contractor response to a priority request for service shall be no more than 3 hours after receipt of the request. (Areas 5 & 6) Response for buried cable locates shall follow Kansas One-Call guidelines for Standard and Emergency locates. (Applies to all Areas)