Specifications include, but are not limited to: 1. Specifications: a) Term: 48 months (4 years) – paid annually preferred b) Preventative maintenance coverage, 2 times per year, from 8:00 am – 5:00 pm, Monday – Friday. Coverage includes activities performed according to a schedule to review safety, image quality, calibrations, equipment cleaning, performance trials and any other planned service. c) If pre-inspection of equipment shall be required, this shall be provided at no cost to KSU 2. Support: a) 24/7 Technical telephone support b) Shall be able to provide remote online support. c) On-Site Response. Expectation shall be on-site by the next business day after notification of needed support. 2. Labor: a) Labor and travel coverage for on-site service 8:00 am - 5:00 pm, Monday - Friday. b) No Subcontracing 3. Travel: a) Department shall reimburse vendor for actual travel expenses. Vendor shall use Client’s travel rates for lodging, meal and incidentals, billing Client for actual cost of airfare, up to $500 per person per round trip and cost of local Manhattan ground transportation, including travel from Manhattan regional airport. 4. Parts: a) Standard parts coverage. Shall provide coverage on parts to maintain and repair the equipment including both hardware and software items. For Veradius Mobile C-Arm system, standard parts coverage shall include the Energy Storage Unit (ESU) including the battery. b) Next Day Parts Delivery. Provider shall provide delivery of parts needed during the next standard p.m. business day. c) Operating system software and hardware reliability updates shall be provided. This includes on-site or remote labor, travel and parts necessary to complete safety, performance and reliability modifications to existing equipment software or hardware. d) Expectation shall be standard parts covered in full