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Chat software application for contact center


Location
Kansas
Publication Date
05/14/2020 11:19 AM EDT
Closing Date
06/05/2020 03:00 PM EDT
Issuing Organization
State of Kansas - Department of Administration
Solicitation Number
Description

Specifications include, but are not limited to: Chat and Monitoring Must be web, desktop and mobile ready. Must provide agents with a “sneak peek” of incoming messages before customers click send. Must be able to provide canned responses or pre-made messages with short tags to send through chat. Must provide pre-chat and post-chat surveys in order to gather information at the beginning and end of each chat. Must provide the ability to receive messages after hours in the form of a ticket. Must provide the ability for customers to rate agents. Must provide customer details, such as name, email, location, and currently viewed page.

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