Specifications include, but are not limited to: Chat and Monitoring
Must be web, desktop and mobile ready.
Must provide agents with a “sneak peek” of incoming messages before customers click send.
Must be able to provide canned responses or pre-made messages with short tags to send through chat.
Must provide pre-chat and post-chat surveys in order to gather information at the beginning and end of each chat.
Must provide the ability to receive messages after hours in the form of a ticket.
Must provide the ability for customers to rate agents.
Must provide customer details, such as name, email, location, and currently viewed page.