1.2. Services to be provided: 1.2.1. SEQ CHAPTER \h \r 1The successful vendor will develop a detailed methodology to assess the reimbursable contribution from school districts and other agencies. The successful vendor will determine the process for calculating and collecting allowable claims for reimbursement of Medicaid administrative outreach activities. These activities will include, but not limited to: Medicaid outreach; Facilitating Medicaid eligibility determination; Facilitating application for non-Medicaid programs; School-related and educational activities; Direct medical services; Transportation-related activities in support of Medicaid covered services; Translation related to Medicaid services; Program planning, policy development, and interagency coordination related to medical services; Non-Medicaid outreach; Transportation for non-Medicaid services; Non-Medicaid translation; Program planning, policy development, and interagency coordination related to non-medical services; Medical/Medicaid related training (This training component explains the difference to the school districts between a Medicaid LEA service and a non-Medicaid covered service.) Non-Medicaid/non-medical related training; Yearly onsite trainings in 7 different locations throughout the State addressing MACP payments and cost settlements; One yearly provider webinar to clarify current policies; Provide training feedback forms, sign-in sheets, and share findings with KDHE; Referral, coordination, and monitoring of Medicaid services; Referral, coordination, and monitoring of non-Medicaid services; 100% comprehensive annual cost reporting desk review audits of all participating districts; Attend in-person quarterly meetings in Topeka with KDHE; Establish a customer service center: Maintain the current toll-free customer service center phone line (Monday – Friday, 8:00 a.m. – 5:00 p.m. CST) Respond to voicemail within 24 hours. Respond to emails within 24 hours. Maintain a log of calls and e-mails. Complete surveys received by KDHE; Perform 10 annual detailed audits of different school districts. Four of the audits must be performed onsite at the school district audited. The school districts selected must be approved by KDHE DHCF.
