Specifications include, but are not limited to:The most significant challenges identified during the requirements sessions with City staff consist of the following and are specific areas that the City deems important in any future implementation: ● Enhance operational effectiveness by making more timely, accurate and complete information available to citizens, the Mayor and City Council, City Manager and other City personnel ● Utilize information technology to improve service to the community ● Increase productivity by eliminating redundancy and unnecessary tasks ● Improve management and public policy decision making by increasing the ability to analyze data ● Allow for continuous upgrades of technology to support current and future core functional needs ● Improve workflow of City processes to minimize use of manual processes and duplicate data entry ● Utilize and manage technology in a cost effective manner ● Increase operational effectiveness via improved system training ● Enhance internal communications through the use of information technology and improved business processes ● Provide appropriate staffing levels to effectively manage and utilize new information systems ● Improve sharing of information between City and external agencies ● Continual innovation to encourage implementation of best business practices (i.e. encourage streamlining and automation of standard business transactions, enhanced processing and online capabilities, etc.) ● Enhanced features and functionality to support increased automation and operational efficiencies (i.e. workflow, self-service, document imaging, accounts receivable, cashiering, refunds, grant management, etc.) ● Improved reporting and staff access to finance, budgeting, payroll, and billing data and information for self-serve access and activities ● Inclusion of a time and attendance system that meets City requirements or partnership with third party partner
