9.1 Crisis Support Services • 24/7 crisis hotline with licensed mental health professionals. • Text and chat-based crisis intervention support. • Coordination with emergency services when necessary. • Follow-up care and referrals for ongoing support. 9.2 Online Therapy Services • Individual and group therapy sessions conducted by licensed mental health providers. • Flexible scheduling to accommodate students’ academic and personal commitments. • Therapy modalities including cognitive behavioral therapy (CBT), trauma-informed care, and other evidence-based practices. • Bilingual and culturally competent therapists to serve a diverse student population. • Ability to provide services to students residing both in-state and out-of-state, as well as students on university-sponsored study abroad programs. 9.3 Technology & Security Requirements • Secure, HIPAA and FERPA-compliant online platform for video, chat, and text-based therapy. • Compatibility with various devices (mobile, desktop, tablet). • User-friendly interface with accessibility features for students with disabilities. • Data encryption and confidentiality protections in accordance with federal and state laws. 9.4 Outreach & Training • Awareness campaigns to inform students about available services. • Training for faculty and staff on identifying and referring students in distress. • Collaboration with on-campus mental health resources to enhance service integration. 9.5 Performance Metrics & Reporting Monthly reports detailing: Number of students served. Types of services utilized. Average response and wait times. User satisfaction ratings and feedback. Recommendations for service improvements.
