Specifications include, but are not limited to: The Scope of hosting services included in the K-MED RFP is as follows: 1. Hosting. If or when this option is accepted by KHPA, then the K-MED Contractor shall be required to host the full K-MED solution. Under this option the K-MED Contractor will be responsible for hosting all K-MED technical environments, the K-MED self-service tools, and the K-MED website. The contractor will provide all hardware and required software. The service must be available 24 hours per day, 365 days per year. Uptime minimums will be required to be 99.99% with the exceptions of scheduled infrastructure or system maintenance. Service Level Agreements (SLAs) will be required. There are no restrictions on the volume of data transferred or time spent accessing the Internet over the period of provided service. 2. Print/Mail. If or when this option is accepted by KHPA, the K-MED Contractor shall provide all hardware, software, and human services necessary to print, prepare, and mail notices, forms, and other documents from the K-MED System. The contractor must accommodate high volumes of printing each day, with exceptionally high loads at key periods (such as mass change and open enrollment). KHPA estimates about 600,000 medical notices of action were mailed in SFY 2010. The vendor is responsible for accurately pricing the complete solution and should anticipate additional mailings that may necessitate overtime. KHPA is also hopeful that the K-MED solution will provide more flexibility to combine notices, reducing the number of mailings. 3. Website Maintenance. If or when this option is accepted by KHPA, the K-MED Contactor shall be responsible for keeping the K-MED website available, fully functional and the website content current. This content will be supplied by the State with the Contractor being responsible for ensuring content is made available (installation). As the website is used by a wide variety of people, many with critical needs, KHPA requires an up-to-date website with all features fully operational, including, but not limited to, navigation, links, downloads forms, and personal services. The contractor is responsible for any website design updates and changes, following approval from KHPA.
