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Customer Appointment and Queue Management System


Location
Iowa
Publication Date
05/18/2020 08:22 AM EDT
Closing Date
05/29/2020 02:00 PM EDT
Issuing Organization
State of Iowa - Department of Transportation
Solicitation Number
Description

Specifications include, but are not limited to: Appointment functionality including how it handles: • Multiple service types (including different appointment duration) • Management of multiple service locations offering different mixes of services (managed by both the Iowa DOT and operated by independent county treasurer locations) • Same resource (employee) serving multiple service types during the day • E.G Drive tests for part of a day or, issuance counter for part of the day which take different durations to complete)

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