Section 4.0 - Implementation Plan - Vendors shall provide a proposed, detailed implementation plan to include but not be limited to: a) Project phases (example: planning, design, build, test, deploy, transition) Please note: Gantt chart or visual timeline is preferred. b) Estimated timelines and dependencies. c) Key milestones and deliverables to be achieved. d) Cutover strategy, including rollback plans. e) Post-deployment validation/testing plans. Section 5.0 - Project Governance - Vendors shall describe their project governance structure, including, but not limited to: a) Escalation matrix and decision-making structure. b) Frequency and format of project status meetings and reporting. c) What tools shall be used for collaboration and reporting (MS Project, Smartsheet, Jira, etc.) Section 6.0 - Risk Management Plan - Vendors shall include their proposed risk management strategy: a) How will key technical and organizational risks be identified. b) Proposed mitigation strategies and contingency plans that may be used. c) Detailing how risks and issues shall be tracked and escalated. Section 7.0 - Resource Requirements - Vendors shall clearly define the following: a) What skills or roles that will be needed from City personnel (network admin, security analyst, etc.) b) What phases will require City staff involvement and the estimated hours of involvement per phase for each required role. c) Any subcontractors or third-party involvement needed for the project. The City shall have final approval of any subcontractors or third-party involvement prior to their use. Section 8.0 - Testing & Acceptance - Vendors shall outline proposed testing and user acceptance strategy to include, but not be limited to: a) Unit and integration testing procedures. b) User Acceptance Testing (UAT) scope, criteria, and anticipated testing length. c) Method for documenting and resolving issues during the testing phase . d) Sign-off criteria and documentation format. Section 9.0 - Training & Knowledge Transfer - Vendor shall propose a comprehensive training plan to include, but not be limited to: a) Technical training (remote or on-site) for Admin-level, or equivalent, roles. b) Sample end-user training materials (if-applicable). c) Sample Runbook and documentation for transitioning from the project phase to the operation phase. d) Anticipated timeframe for the knowledge transfer schedule & who will be performing the training. Section 10.0 - Post-Implementation Support - Vendors shall provide proposed support for the post-implementation phase including: a) Hypercare period duration, minimum of thirty days. b) Service Level Agreement (SLA) options for post-deployment support. c) Issue tracking/ticketing system access during early operations. Section 11.0 - Sustainability & Long-Term Scalability of Proposed Solution - Vendors shall provide previous examples or sample documents of: a) Long-term roadmap for upgrades, scalability, and features. b) Maintenance model and support renewal schedules c) Technology sunset plans, as applicable.
