Specifications include, but are not limited to: I-PLEDGE and I-PACT Hosting and Support 1 Provide Sakai hosting, load balancing, maintenance of virtual servers and monitoring of production environment. Maintain a 99% up time for the system. Provide help desk support to Alcoholic Beverages Division staff 24 hours a day, 7 days a week, via phone, email or chat. Support student/user identification and the creation of passwords. Maintain individual Student/User history. Provide individual exam report immediately after completion of the exam. Program will support interruptions within the training environment. Provide the Alcoholic Beverages Division with reports on users and data operations. Provide ongoing maintenance for course structure and content. Deploy sufficient bandwidth and capacity for up to 2,500 I-PACT users/students per month and 3,000 I-PLEDGE users/students per month. Provide an annual report for both iPact and iPledge to include: Total visitors to the program Visitors taking the courses in English and in Spanish Unique visitors/average per day and total for year Average trainings passed/month and total for year Average trainings failed/month and total for year % Trainings completed in one visit total for yea
