Specifications include, but are not limited to: 1.4.3.1 Account Manager The selected Respondent will provide an Account Manager that will be responsible for overseeing all activity and ensuring that requirements are being met. The Account Manager will be responsible for working closely with IDOA/Facilities Management staff and department level management. The Account Manager will be responsible for providing periodic account review, reporting, and problem resolution. The Account Manager should be easily accessible and commit to a 30-minute response time on all inquiries. 1.4.3.2 Staffing a. The Respondent will ensure adequate janitorial operational staffing (day and/or night as specified by the user agency) is maintained to ensure the highest level of cleanliness throughout the term of the contract. b. Additional staffing positions outside of daily janitorial staff have also been requested by certain facilities (See RFP Attachments K-AA-Facility SOW’s). General duties are included below but are not limited to stated tasks. i. A contractor staff member with the authority to oversee daily staff, respond to on demand requests for in scope tasks, resolve issues and follow the issue escalation policies is requested to be onsite during all stated janitorial hours. ii. A contractor staff member that is able to respond to daily on demand requests for in scope tasks is requested to be onsite during all stated janitorial hours. iii. A contractor staff member that is able to respond to on demand, same day custodial requests for in scope tasks. 1.4.3.3 Facility Coverage a. Contractor shall provide Janitorial Services to all facilities listed in Section 1.4.1 of this RFP and shall be able to provide services to all State agencies and Other Governmental Bodies per the process outlined below. b. Utilization of this contract by State Agencies and Governmental Entities requires an IDOA approved SOW. This process is outlined in section 1.4.3.3.c. The Respondent shall begin servicing additional facilities within 30 days of receipt of an approved SOW from IDOA unless an alternative timeline is agreed upon by both parties and approved by the State. c. The State and Contractor recognize that additional sites may be added during the contract term and any renewals. A template has been provided for the State Agency Site Designee to complete for the purpose of outlining expectations for the site. This template is Exhibit D of RFP Attachment B. The final version of this document shall be approved by the Contractor, Agency Site Designee/agency authorized signatory, and the IDOA Contract Manager as part of the Contract. The Contractor agrees to provide services to any State building or office throughout the state by developing a new Scope of Work (SOW) within thirty days of notification of the need for service. All SOWs will be written under the authority of, and consistent with, the terms and conditions of the prime contract. Scopes of Work are living documents that may change throughout the term of the contract dependent on the site operations. The IDOA Contract Manager will work with the Account Manager identified in RFP section 1.4.3.1 and a site designee to develop a new SOW; the Contractor will review the SOW, conduct necessary site visits, and provide a quote utilizing the final negotiated contract pricing. Once approved by all parties, the SOW will be circulated for signature (the Contractor, agency site designee, and the IDOA Contract Manager in that order) and will then be considered executed. The IDOA Contract Manager will provide a copy of the fully executed SOW to the site designee and the Contractor’s Account Manager. Unless otherwise agreed upon by all parties, the Contractor shall begin servicing additional facilities within 30 days of receipt of the approved SOW.