Specifications include, but are not limited to: provide helpline services, member education, and member enrollment and disenrollment services for individuals in IHCP managed care programs, which include Hoosier Healthwise, the Healthy Indiana Plan, and Hoosier Care Connect programs. The Contractor shall establish a positive and collaborative working relationship with other State contractors associated with the Indiana Health Coverage Programs (IHCP), i.e., the Managed Care Entities (MCEs), the Fiscal Agent, the Eligibility Vendor, and the monitoring contractor. The Contractor must coordinate with these contractors when necessary. The Contractor shall maintain and manage existing Helplines for all programs and provide live chat services for HIP members. The Contractor shall develop and distribute various educational materials, and record all relevant information into the Contractor database and MMIS. The Contractor shall assist the State with administrative tasks and quality improvement as well.